Privacy Policy
Introduction
This Privacy Policy is issued by Food Chakra (“we”, “our”, “us”), a catering service provider operating in Kolkata, West Bengal, India. Our website address is: https://foodchakra.in. We are committed to ensuring the privacy and protection of personal data collected from users who visit our website, communicate with us, or engage with our catering services. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with applicable data protection principles and industry best practices.
By accessing our website or submitting your information to us, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
About Us
Food Chakra operates from 9/6A, Dwijen Mukherjee Road, Behala, Kolkata, West Bengal 700060. We provide catering services for private events, outdoor functions, social gatherings, and corporate occasions across Kolkata and surrounding regions. In order to respond to enquiries and deliver our services efficiently, we collect certain personal and non-personal information from users.
Information We Collect
We collect information that you voluntarily provide to us when you interact with our website or communicate with our team. This may include personal details such as your name, contact number, email address, and any information you submit through enquiry forms or service request forms. When you contact us directly through phone calls or other communication channels, we may also receive and store relevant information shared during such interactions for the purpose of responding to your queries and fulfilling service requirements.
In addition to the information you provide directly, we may automatically collect certain technical and usage-related data when you access our website. This may include your IP address, browser type, device information, operating system, pages visited, time spent on the website, and referring URLs. Such information is collected to help us understand user behaviour, improve website performance, and enhance overall user experience.
Use of Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve functionality and provide a better browsing experience. Cookies allow us to recognise returning users, analyse traffic patterns, and understand user preferences. These technologies also assist us in measuring the effectiveness of our website content and marketing efforts.
You may choose to disable cookies through your browser settings; however, please note that certain features of the website may not function properly if cookies are disabled.
Google Analytics and Third-Party Tools
We use Google Analytics and similar third-party tools to collect and analyse website usage data. Google Analytics helps us understand how users interact with our website, including pages visited, session duration, device type, and general geographic data. This information is collected in an aggregated and anonymised form and does not personally identify individual users.
Third-party service providers may use cookies or similar technologies to assist in analytics and performance monitoring. These providers operate under their own privacy policies, which we encourage users to review.
Purpose of Data Collection
The information collected by Food Chakra is used solely for legitimate business purposes, including responding to enquiries, managing bookings, and providing catering services. We use this information to communicate effectively with users, understand their event requirements, and deliver personalised service experiences.
We may also use collected data to improve our website functionality, enhance customer experience, and analyse general trends in customer behaviour. In certain cases, aggregated and anonymised data may be used for marketing analysis and advertising campaigns to improve the relevance and effectiveness of our promotional activities.
Data Sharing and Disclosure
Food Chakra does not sell, rent, or trade personal data to any third party. However, we may share limited information with trusted service providers who assist us in website hosting, analytics, communication services, or other operational functions. These third parties are bound by confidentiality obligations and are required to use the data only for the intended purpose.
We may also disclose personal information if required to do so by law, regulation, court order, or governmental authority, or if such disclosure is necessary to protect our legal rights or prevent misuse of our services.
Data Security
We implement appropriate technical, administrative, and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. While we take reasonable precautions to secure your information, we acknowledge that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, including providing services, maintaining business records, and complying with legal obligations. Once the data is no longer required, we take reasonable steps to securely delete or anonymise it.
Marketing and Advertising
We may use non-personal or aggregated data to support marketing and advertising activities. This may include understanding user demographics, improving audience targeting, and enhancing the effectiveness of promotional campaigns. Such data is used responsibly and is not intended to personally identify individuals.
Users may choose to opt out of receiving marketing communications by contacting us directly.
Your Rights
You have the right to request access to the personal data we hold about you. You may also request correction, update, or deletion of your personal information, subject to legal and operational requirements. Additionally, you may withdraw consent for marketing communications at any time by contacting us using the details provided in this policy.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected unintentionally, we will take immediate steps to delete it from our records.
External Links
Our website may contain links to third-party websites for your convenience or reference. Food Chakra is not responsible for the privacy practices, content, or policies of such external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.
Changes to This Privacy Policy
Food Chakra reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Users are encouraged to review this Privacy Policy periodically to stay informed of any updates or changes, as the policy may be modified from time to time.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you may contact us at:
Food Chakra
9/6A, Dwijen Mukherjee Road, Behala, Kolkata, West Bengal 700060
Phone: +91 62905 35588 (Feedback)
