Terms and Conditions
Introduction
These Terms and Conditions (“Terms”) govern the use of the website (https://foodchakra.in/) and services provided by Food Chakra (“we”, “our”, “us”), a catering service provider based in Kolkata, West Bengal, India. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you are advised not to use our website or services.
These Terms apply to all users, clients, and visitors who interact with Food Chakra in any manner, including enquiries, bookings, or service agreements.
About Food Chakra
Food Chakra operates from 9/6A, Dwijen Mukherjee Road, Behala, Kolkata, West Bengal 700060. We provide catering services for private gatherings, outdoor events, social functions, corporate events, and other special occasions. Our services are offered based on availability, requirements, and mutually agreed terms with the client.
Use of Website
By using our website, you agree to access the content only for lawful purposes and in a manner that does not violate any applicable laws or regulations. You must not attempt to disrupt, damage, or interfere with the proper functioning of the website or its associated systems.
We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice.
Enquiries and Service Requests
All enquiries submitted through our website, phone calls, or other communication channels are considered non-binding until confirmed by Food Chakra. Submission of an enquiry does not guarantee booking or service confirmation.
Final service confirmation is subject to availability, event details, pricing agreement, and mutual acceptance of terms between Food Chakra and the client.
Booking and Confirmation
A booking is considered confirmed only when Food Chakra explicitly confirms the service in writing, verbally, or through official communication channels. We reserve the right to decline or cancel any booking request at our sole discretion, including cases where service requirements cannot be fulfilled or necessary details are not provided.
Clients are responsible for ensuring that all event details shared with us are accurate and complete at the time of booking.
Pricing and Payments
All pricing for catering services is determined based on event requirements, guest count, menu selection, location, and additional service needs. Prices may vary depending on customization and special requests.
Payment terms, including advance payments and final settlement, will be communicated at the time of booking confirmation. Food Chakra reserves the right to require partial or full advance payment before confirming any service.
Failure to complete payment within the agreed timeline may result in cancellation of the booking.
Cancellations and Changes
Any request for cancellation or modification of a confirmed booking must be communicated in advance. Cancellation terms, including any applicable charges or deductions, will depend on the stage of preparation and resources already allocated.
Food Chakra reserves the right to deduct costs incurred for raw materials, manpower, or arrangements already made at the time of cancellation.
Changes to menu, guest count, or event details are subject to availability and may incur additional charges.
Service Delivery
We strive to deliver all catering services in a professional and timely manner. However, service delivery may be affected by factors beyond our control, including weather conditions, transportation issues, public restrictions, or other unforeseen circumstances.
In such cases, Food Chakra will make reasonable efforts to reschedule or adjust services, but shall not be held liable for delays or partial disruptions caused by such events.
Client Responsibilities
Clients are expected to provide accurate information regarding event details, venue access, timings, and special requirements. Any delay or failure caused due to incorrect or incomplete information provided by the client shall not be the responsibility of Food Chakra.
Clients are also responsible for ensuring adequate space, permissions, and basic facilities at the event venue for smooth execution of catering services.
Intellectual Property
All content on the Food Chakra website, including text, images, branding, logos, and design elements, is the intellectual property of Food Chakra unless otherwise stated. Unauthorized reproduction, distribution, or commercial use of any content without prior written consent is strictly prohibited.
Limitation of Liability
Food Chakra shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services. While we aim to provide high-quality services, we do not guarantee uninterrupted website access or absolute error-free performance.
Our total liability in any case shall not exceed the amount paid by the client for the specific service in question.
Third-Party Services
Our website may contain references to or integrations with third-party services such as payment gateways, analytics tools, or external websites. Food Chakra is not responsible for the content, policies, or performance of these third-party services.
Users are encouraged to review the terms and privacy policies of such external services before engaging with them.
Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use your personal information. By using our services, you also agree to the practices described in our Privacy Policy.
Force Majeure
Food Chakra shall not be held responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, fire, accidents, government restrictions, strikes, pandemics, or technical failures.
Governing Law and Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.
Amendments to Terms
Food Chakra reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon publication on the website. Users are encouraged to review these Terms periodically to remain informed of any updates.
Contact Information
For any questions regarding these Terms and Conditions, you may contact us at:
Food Chakra
9/6A, Dwijen Mukherjee Road, Behala, Kolkata, West Bengal 700060
Phone: +91 62905 35588 (Feedback)
